Frequently Asked Questions

Some of the regular questions that customers ask us regarding our products, delivery, assembly and planning.

 

How long will it take for my order to arrive?

In order to offer the vast range that we do as well as our made to measure service, all of our products are made to order specifically for you. Once we receive your order it will take around 2 weeks to manufacture and be dispatched. – we will contact you before starting manufacture to confirm a suitable date.

I am decorating the room first, can I order the furniture today and specify when I want my order to be delivered?

Yes – When you place your order we will call you before processing it to arrange a date that you require your furniture.

How much does delivery cost?

Delivery is free on any orders over £399. For orders less than that we charge £40

Are your hinges and drawers soft close?

Yes - all of our doors and drawers are soft close as standard. We only use the best components in our furniture and back it up with our fantastic 15 year guarantee

Will someone check my order after I place it?

Yes – one of our expert team will go through your order before processing it and call you to go through any details and confirm an expected delivery date

Can you deliver outside of mainland UK?

At the moment we only delivery within the mainland UK. Orders to the Channel Islands, Northern Ireland, The Republic of Ireland, and other offshore islands can be delivered to shipping company of your choice, as long as they are based in the mainland.

Do you have a showroom that I can visit?

We don’t have a showroom, we offer free colour samples just head to our samples page or the bottom of any of our product pages to order them.

What warranty do you offer?

All of our furniture carries an industry leading 15 year warranty.

Do you do samples of the colours?

Yes – please see our samples page to order your free colour samples before ordering your new bedroom furniture

Do you do sliding wardrobes?

Not yet but we will be doing very soon so check back in with us!

Do you do special sizes?

- YES!! All rooms are different and because we make all of the furniture we sell we can produce it in almost any size you need! Just head to the bottom of the page of any product that you want in a special size and fill out the form

Do I have to assemble the furniture?

Yes, because most bedroom furniture is bulky and many staircases go around corners we supply everything ready to assemble to allow you to get it into your desired room without worrying about damaging your walls or new furniture

Do you do send someone out to measure my room?

No, in order for us to keep our prices as low as possible we are a supply-only manufacturer. This allows us to focus on making the furniture. Measuring is so easy to do yourself using our simple measuring guide, or you could ask your fitter to do it for you when they first come to visit you.

Can you help me plan my fitted furniture?

Absolutely! Just head to our bespoke enquiry form and one of our experts will be happy to help you plan your dream bedroom!

Do I need a fitter for my new furniture?

Our products are easy to assemble and install. However, for the best results If you are buying fitted wardrobes then we do suggest that you use a professional if you are not competent with DIY. Our other furniture such as chests of drawers, bedside tables and freestanding wardrobes are very easy to assemble and are perfect for almost everyone to assemble. Check out our assembly instructions here to see for yourself how easy it can be!

What is a skirting notch?

A skirting notch is a cut out at the back of your cabinet to allow you to fit the furniture flush to your wall without having to remove skirting boards or cut the cabinet yourself. We do this at a fixed size of 125mm x 20mm and suits most UK houses. Please check the dimensions of your skirting board before selecting this option.

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