25% OFF ALL FITTED WARDROBES
30% OFF ALL MEDIA WALL UNITS
Mon–Fri: 8.30am–7pm | Sat–Sun: 9am–5pm
Help & advice

Frequently asked questions

Your questions, answered.

Find answers about planning your furniture, choosing your products, delivery and fitting. Pick a topic below to get started.

Browse FAQ topics

Planning & measuring

Do you do special sizes?

Yes! All rooms are different and because we make all of the furniture we sell we can produce it in almost any size you need!

Do you visit my home to measure?

No. We are a supply-only manufacturer and do not offer home visits or measuring appointments. You can measure your space using our PDF and video measuring guides, or ask your fitter to measure it for you.

Can you help me plan my fitted furniture?

Absolutely. Speak to a designer for help planning your project or questions before requesting a quote.

Do you have a showroom that I can visit?

We don’t have a showroom, we offer free colour samples just head to our samples page or the bottom of any of our product pages to order them.

Can I order samples?

Yes – please see our samples page to order your free colour samples before ordering your new bedroom furniture

Products & fitting

Do you offer soft close hinges and drawers?

Yes - all of our doors and drawers are soft close as standard. We only use the best components in our furniture and back it up with our fantastic 15 year guarantee.

What warranty do I get with my furniture?

Our furniture comes with warranty cover. Read our warranty information for the cover and terms that apply to your furniture.

Do you do sliding wardrobes?

We do, we offer sliding door wardrobes. These are our open wardrobes, so you get full, high quality cabinetry, with sliding doors on tracks in front of them.

Do I have to assemble the furniture?

Yes, because most bedroom furniture is bulky and many staircases go around corners we supply everything ready to assemble to allow you to get it into your desired room without worrying about damaging your walls or new furniture.

Do I need a fitter for my new furniture?

Our products are easy to assemble and install. However, for the best results if you are buying fitted wardrobes then we do suggest that you use a professional if you are not competent with DIY. Our other furniture such as chests of drawers, bedside tables and freestanding wardrobes are very easy to assemble and are perfect for almost everyone to assemble. Check out our assembly instructions to see for yourself how easy it can be!

Ordering & delivery

How long will it take for my order to arrive?

The process normally takes around 2–4 weeks from payment, although lead times can increase during busy periods. We will provide an estimated delivery window and confirm the expected date at least one week in advance. Please enquire before completing payment if timing is important to you.

Read the full delivery information.

Can I order the furniture today and specify when I want my order to be delivered?

Let us know when you need your furniture. After payment, we will provide an estimated delivery window and do our best to arrange an alternative if it does not work for you. Specific dates cannot always be guaranteed. If you are not ready, we can delay starting manufacture until closer to the time.

Read about delivery planning.

How much does delivery cost?

For most customers, delivery will be free if your order exceeds £1499. For full explanation of any applicable delivery costs, you can read our Delivery Page.

Will someone check my order after I place it?

Yes – a member of our team will go through your order before processing it and call you to go through any details and confirm an expected delivery date.

Can you deliver outside of mainland UK?

At the moment we only deliver within the mainland UK. Orders to the Channel Islands, Northern Ireland, The Republic of Ireland, and other offshore islands can be delivered to shipping company of your choice, as long as they are based in the mainland.

Still have a question?

Our design team can help with questions before you order. Tell us about your project and what you’d like to know.

For help with an existing order, contact customer care.

Speak to a designer