Our PerfectFit Promise

We Guarantee Your Bespoke Furniture Will Fit Perfectly Every Time

At Online Bedrooms, we understand the importance of having furniture that fits perfectly in your home and that some customers can be cautious about the accuracy of their measurements for their project. To give total peace of mind, we created our PerfectFit Promise. With our bespoke, made-to-measure wardrobes and furniture, we aim to ensure you feel confident and satisfied with your purchase, knowing it will fit perfectly in your room.

Why Choose Our PerfectFit Promise?

Peace of Mind
Our PerfectFit Promise is designed to give you confidence that your bespoke furniture will fit perfectly in your space.

Double-Checked Measurements
We offer the option to confirm your room measurements twice to ensure accuracy and avoid any issues during installation.

Guaranteed To Have Wardrobes That Fit Perfectly
If the furniture doesn't fit and you've measured correctly, we'll cover the costs to put it right, so you're guaranteed a perfectly fitted wardrobe.

Customer Testimonials

Don’t just take our word for it! Here’s what some of our happy customers have to say about their experience with our PerfectFit Promise and bespoke furniture:

Our Guarantee

Accuracy
If your furniture arrives and doesn’t fit, as long as the measurements you provided are correct, we’ll cover the costs of replacing any parts needed to ensure a perfect fit.

Support
Our customer service team is here to assist you throughout the process, from initial enquiry to final installation.

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Terms & Conditions

Measurement Submission: Customers can opt to re-measure their space at the point of order confirmation. Failure to submit new measurements will result in the order being processed based on the initial design and quote.

Replacement Policy: If the furniture does not fit and the customer has measured their space correctly, we will replace the necessary panels or parts to ensure a perfect fit, if those parts that were originaly supplied were not sufficient to ensure a floor-to-ceiling or wall-to-wall fit. If original parts have been modified incorrectly during installation, these will be replaced but this will be chargeable. If the measurements provided by the customer were incorrect or insufficient for the space, we will replace the parts as needed, but these will be chargeable to the customer.

Exclusions: We will only replace parts and components if those originally supplied were not sufficient to ensure a perfect fit. If original parts have been modified during installation and are no longer fit for use, we will replace these but this will be chargeable to the customer. We will not compensate for any additional installation costs or consequential costs that may occur. These include, but are not limited to, installation costs, costs of third-party contractors, and time off work.

Customer Responsibility: It is the customer’s responsibility to ensure the accuracy of their measurements. We encourage and give opportunity to customers to re-submit new measurements shortly after confirming the order with payment, which our internal teams will check against the design.

Installation Errors: The PerfectFit Promise does not cover installation errors or damage caused during installation.