If you’re reading this, you’ve either just placed your order or are about to – which is great news. Please take a moment to read through the information below, as it explains what to expect from us, including how we work and what happens next. You will also find our full Terms & Conditions of Sale.
ORDER PROCESS - WHAT HAPPENS NOW?
1. Order confirmation
You'll receive an email from your designer confirming your order with all details attached. This will include measurements of the furniture and space, plus details of the specification including door style and colour, internal options, cabinetry colour and handles (if applicable). Please read through the quotation and details thoroughly and let us know immediately if something's not right.
Please note: Our CAD team creates your design using the details you provide. We can’t account for features we can’t see – like skirting boards, radiators or other room quirks – so please check carefully.
2. Payment
You'll receive an email with a link to complete your payment and confirm delivery address. Once payment is made, your order is secured and we’ll start getting everything ready to build your furniture. If you’re paying by finance, we’ll progress your order once your finance application has been approved.
3. Estimated delivery window
You’ll receive an email with your estimated delivery window. Deliveries are planned in routes with multiple deliveries, but if the suggested date doesn’t work for you, let us know and we’ll do our best to arrange an alternative. While we can’t always guarantee specific dates, we’ll always try to accommodate where possible.
4. Order is processed
Our team will check the details of your order to make sure that everything looks correct. If they have any queries, they'll speak to your designer or yourself to clarify.
5. Order sent to factory
Your furniture will be made to order, based on the final design and specifications you’ve approved.
6. Delivery date confirmed
Your expected delivery date will be confirmed via email, usually at least 1 week before the date.
7. Furniture is delivered
Your furniture is delivered, with a phone call from the driver when they're roughly 30 minutes from your home. Make sure you're ready with at least one able-bodied person to unload.
Check your delivery on arrival. If any packaging is damaged, take photographs and email them to admin@online-bedrooms.co.uk
8. Build your furniture
You unpack everything and build your furniture, or get your fitter to build it for you.
WHAT AM I BUYING?
The furniture you’re purchasing is everything described in your final Proposal Pack, built to the exact measurements specified in that document. Take a moment to double check those measurements before completing the order. The price on that quote document is the total price including VAT and any applicable delivery charges.
If your room has any features that may affect the installation of your furniture, such as radiators, beams, sloped ceilings, pipework or other structural elements, it is important that you make your designer explicitly aware of these during the design process. Please ensure any such features are clearly highlighted on your proposal to help us achieve the best possible fit and avoid any issues during installation.
WHAT PRODUCT DETAILS DO I NEED TO BE AWARE OF?
Shelving
Any shelving that is not one of our standard internal options as shown on our internal options page will be delivered loose.
Please note, drawings are for illustration only. In production, shelves are automatically spaced to fit each unit evenly, so shelves in neighbouring compartments may not line up exactly. This is completely normal and simply reflects the even spacing calculated for each unit.
Wardrobe Depth
The internal depth of your wardrobe is usually 47mm shallower than the overall cabinet depth. This allows for the rear void and back panel thickness.
To calculate the internal depth, take the overall depth and subtract 20mm for the doors and 47mm for the back panel and void.
For wardrobes with hanging rails, we recommend an overall depth of 600mm (including doors) to comfortably fit clothes on hangers. Shallower depths are possible, but we suggest checking the size of your hangers and garments before approving your design.
Your designer will be happy to explain what this means for your individual design.
Hanging Height
We recommend a minimum hanging height of 1 metre. If your design is less than this, we can’t take responsibility for any limitations this may cause.
For rooms with a ceiling height under 2350mm, we don’t recommend including a shelf above the hanging rail in internal options B or G.
Your designer will be happy to explain what this means for your individual design.
Plinth and Panel Lengths
The longest continuous plinth or panel we supply is 2750mm. Anything longer will be provided in two sections to be joined during fitting.
No individual plinth or panel can exceed 2750mm in length, and some are limited to 2540mm. Where this applies, larger sections will be supplied in multiple pieces to be joined during installation.
Handle Holes
We don’t pre-drill handle holes, as placement is personal. This gives you full control over positioning.
Essentials Internals
Essentials internals are not full cabinet internals. There are no backs or tops, so your wall, floor and ceiling will be visible when the doors are open.
If your design includes shelves or drawer units, these will arrive pre-drilled for standard internal fittings. Dividing shelves and hanging rails aren’t pre-drilled and are only available in standard sizes.
Essentials internals are designed to sit behind front frames or sliding doors. They’re a minimum of 100mm shallower than the overall furniture depth and available in standard depths of 320mm, 460mm or 560mm, so you may notice a gap between the internals and the doors or frame.
HOW DO I PAY FOR MY ORDER?
If you’re paying in full, then you can securely pay for your order by credit or debit card. Just click the link in your design proposal email. Alternatively, click here to access our secure payment page.
If you’ve chosen our finance option, you’ll just need to pay a 10% deposit at this stage. To do this, click the link in your design proposal email or use the secure link above. You’ll then be emailed with a link to the finance application.
WHERE DO YOU DELIVER TO?
We deliver nationwide to any address in England, Scotland and Wales. Please note that we only deliver to the mainland.
Customers based in the Hebrides, Shetland Islands, Orkney Islands, Isles of Scilly, Guernsey, Jersey, Isle of Man and other offshore islands can still be serviced, with delivery to anywhere on the UK mainland to a freight forwarder of your choice.
Your shipping company is responsible for checking the condition of the goods when they take delivery of them, and reporting any damage (with photographic evidence) immediately by emailing us (admin@online-bedrooms.co.uk) or calling us on 0115 718 0322. Any damage upon arrival that wasn’t reported will not be eligible for replacement, compensation or reimbursement.
If any additional or remedial items are required, these will be delivered to the same address as your original order. This applies to all deliveries whether to a mainland customer address or mainland shipping company address. We are not responsible for covering any onward shipping costs, regardless of the reason for the replacement.
Due to the weight and size of a fitted bedroom delivery, your order may be delivered on a dedicated delivery van. Deliveries to addresses in Scotland and postcodes beginning PL, TR and TQ will include a £199 delivery fee due to the round trip distance from our Nottinghamshire factory to those areas. In certain exceptional cases, delivery costs may be quoted on an individual basis.
HOW LONG WILL IT TAKE TO BE DELIVERED?
Our website will contain our most accurate current lead times, and your designer will confirm this too. Any lead times provided are approximate based on current production capacity and begin from the date of payment, not order confirmation. Your estimated and then final delivery date will be confirmed by our Customer Care team.
You can learn more about our Delivery Process, including how your order will be delivered, on our delivery information page.
WHAT HAPPENS WHEN THE FURNITURE IS DELIVERED?
Deliveries can be from 8am to 8pm. Failure to take delivery on the agreed date will result in a chargeable redelivery.
In order to keep delivery costs low, our delivery service will be either on a pallet or via a single-crewed van delivery.
At least one able-bodied person must be present to accept delivery and take the items into the property. Deliveries are kerb-side as standard, and it’s your responsibility to move the furniture indoors. While some drivers may offer to help carry boxes to a ground-floor room, this is at their discretion. Please note, drivers cannot take items upstairs, so make any necessary arrangements if you live in – including but not limited to — a flat, maisonette or coach house.
Upon taking delivery of the order, you are responsible for inspecting and reporting any damage to the products or missing items to us. We appreciate that some customers are taking delivery weeks before they plan to assemble, however we require you to check each item thoroughly within 5 working days of taking delivery.
If there is damage to packaging, please photograph it prior to opening and inspecting the goods. Report any damage by emailing us immediately (admin@online-bedrooms.co.uk) or calling us on 0115 718 0322.
If you’ve ordered sliding doors, they may be delivered directly from our trusted supplier or together with your furniture from our factory, depending on the order. Either way, you’ll be contacted about delivery, so you know what to expect.
Delays to our deliveries are extremely rare, but if a delay does occur then we are not liable for any third party costs incurred (for e.g. fitting costs or costs for help with offloading), as per section 14.2 of our Terms & Conditions of Sale.
In the highly unlikely event that, due to operational reasons, stock shortage or third party supplier failures, we aren't able to deliver your entire order together, we will deliver the order in instalments to allow you to commence the assembly and avoid undue delay. We will then endeavour to complete the order as soon as possible and will not charge you any additional delivery fees for this.
There will be some packaging that you will need to dispose of once your delivery has been made and your furniture unpacked. This may include cardboard and pallets.
INSTALLATION OF THE WARDROBES
All orders are purchased on a supply-only basis unless you have paid separately for fitting.
If you’re assembling the furniture yourself
Ahead of time, we recommend you familiarise yourself with our assembly instructions. These are all available online and you can download them from here. Please note these aren't cabinet-specific due to the bespoke nature of our products.
Upon taking delivery of the order you are responsible for inspecting and reporting any damage to the products or missing items to us within 5 working days of taking delivery.
For the build of the cabinets themselves, you'll only need a screwdriver and a drill. We recommend two people as some items are large and heavy. We'll supply oversized side scribe panels and top and bottom plinths for you to trim to the correct size to suit your room, as many homes don't have perfectly straight and even walls. For the best finish, we recommend using a professional circular saw or jigsaw. You can then use decorators caulk to finish these to the wall for that beautiful built-in look.
If your wardrobe has an open end, we'll supply an end panel to be attached to the side of the end cabinet. You may need to cut this to size and caulk to your wall for a perfect fit.
If you’re using a third party fitter
We recommend that your fitter familiarises themselves with our assembly instructions as we have a unique (and patented) joint and assembly system. All instructions are online and you can download them from here.
Upon taking delivery of the order you are responsible for inspecting and reporting any damage to the products or missing items to us within 5 working days of taking delivery, even if you have a third party fitter coming after this date. Items reported damaged or missing more than 5 working days after delivery may not be replaced free of charge, except at our discretion. We do not offer compensation for additional fitting costs as a result of waiting for replacement items.
If there is damage to the packaging, please photograph it prior to opening and inspecting the goods. Report any damage by emailing us immediately (admin@online-bedrooms.co.uk) or calling us on 0115 718 0322.
We advise that you don’t book your fitter until you have taken delivery of and inspected the items.
Delays to our deliveries are extremely rare, but if a delay does occur then we are not liable for any third party costs incurred (for e.g. fitting costs or costs for help with offloading), as per section 14.2 of our Terms & Conditions of Sale.
IF YOU'RE USING OUR FITTING SERVICE
Getting ready for the fit
Your fitter will usually be a single person crew. To speed up the fitting process and reduce the cost to you, we require you to:
- Check all items thoroughly after delivery has been received. Report any damage or missing items to our Customer Care team (email admin@online-bedrooms.co.uk or call 0115 718 0322) within 5 days of taking delivery.
- Move all items to the room where fitting will take place, or a nearby corridor/hallway. Your fitter will not carry the items up or down stairs as they will be on their own, in our best efforts to keep fitting costs down and save you money. Please do not leave the items in the exact position the wardrobes will be installed in, as they will be delayed in starting if they have to move them to clear the space.
- Make sure that the space where the fitter will be working is clear and accessible with plenty of space. Please remove old wardrobes, other old furniture etc. The wardrobe pieces are large, and space is required for the assembly of the cabinetry.
- Our Fitting Team will be in touch prior to your delivery date to arrange a date and time for the fitter to come and install the furniture. This will only be once you have fully confirmed your measurements and the items have been sent to production. Please note if there is a delay in confirming your measurements this may mean a delay in the delivery/fitting process.
If you have carpet, we advise the removal of the section of carpet that the wardrobe will be sitting on, prior to installation day. This can be done by pulling the carpet back for the installation and, once installation is complete, cutting to the shape of the front of the wardrobe.
When the furniture is installed, the wardrobes can settle over time into the carpet which may cause movement and lack of squareness. Online Bedrooms accept no responsibility for any settling over time or any consequences of such settling.
WHAT TO EXPECT ON THE DAY
Your fitter will normally start between the hours of 08:00-09:00, they will usually be working in the property until the project is completed for a single-day fit. For a 2-3 day fit, the fitter(s) will normally stay until 16:00-17:00 then return the following day. Please note these hours can vary between the hours of 08:00-20:00. The time slot allocated to you is our best estimate, and we do not accept responsibility for delays out of our control, including but not limited to traffic and weather conditions. Our fitters are third-party subcontractors and not employees of Online Bedrooms.
Please be aware that during the fitting process, there may be some noise. We aim to keep this to a minimum but depending on the tools being used this can at times be unavoidable.
Your fitter will not be responsible for the removal of waste materials generated during the installation process (i.e. packaging, offcuts and sawdust).
Regardless, the fitter will not be responsible for disposing of any pre-existing material (e.g. old wardrobes, skirting boards etc.).
You will be asked to sign off the fitter’s work once the installation is complete. Please ensure you are happy with the work completed prior to sign off.
The fitter is tasked by us to install the furniture as per the plans provided and agreed between Online Bedrooms and the customer. Any deviation from the original plans must be confirmed with Online Bedrooms in advance. To do this, please contact our Customer Care team (email admin@online-bedrooms.co.uk or call 0115 718 0322).
The fitter will only install items provided by us. If you have other works for the fitter then this can be agreed separately with them if they wish. Supplementary works will not to be conducted within the scope of the works that is provided by Online Bedrooms. This can include but is not limited to:
- Handles not provided by us
- Internal mirrors
- Shoe racks, pull down rails or other internal items not provided by us
- Any other trade jobs such as moving of light switches, plug sockets, removal of skirting board etc.
WHAT TO EXPECT IF PROBLEMS ARISE
If we have supplied incorrect products or there are missing items, we aim to get this issue resolved as quickly as possible. This would need to be reported to the Customer Care team (email admin@online-bedrooms.co.uk or call 0115 718 0322). The fitter will need to return at an alternative date to complete the job. We aim for this to be within one week, although this is not always guaranteed depending on production times and the availability of the third-party subcontractor.
If the measurements provided by you at the time of requesting a quote are incorrect which results in cabinets that do not fit, we may need to supply replacements. You will be liable for the cost of the replacements and any subsequent fitting costs that that may arise. We will aim to re-book the fitter for within 1 week of the replacement parts being delivered but we cannot always guarantee this. There will also be an abortive cost for the fitter being unable to complete the work on the first attempt.
If the furniture is not in the room or an accessible corridor outside the room ready for the fitter to start on the day of the fit, the fitter may have to abort the job until such time as they are available in a place for the fitter to commence work or there may be additional costs if the fitter is delayed in starting work.
If there is damage or an error during the fitting process, we will arrange for replacements to be sent and the fitter will need to rearrange an alternative date to return and complete the work. You will not be liable for these costs.
Terms & Conditions of Sale
Please find below the Terms & Conditions of sale. Proceeding with an order (making payment) is considered acceptance of these terms to which both parties will be bound.
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Online Bedrooms Limited t/a ‘online-bedrooms.co.uk’ a company registered in England and Wales and our registered office is at 81 Burton Road, Derby DE1 1TJ. Our company registration number is 13056876. Our registered VAT number is GB367129578.
2.2 How to contact us. You can contact us by telephoning our customer service team at 0115 718 0322 or by writing to us at info@online-bedrooms.co.uk.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website www.online-bedrooms.co.uk (“Website”) is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Making sure your measurements are accurate. If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on the Website or by contacting us.
5. YOUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible but please note that in many cases our products are “made to order” and production will begin immediately following order. As a result, changes may not be possible after we confirm your order.
5.2 If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. OUR RIGHTS TO MAKE CHANGES AND INTELLECTUAL PROPERTY
6.1 Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
6.2 You acknowledge that we are the owner of all intellectual property rights in the products and under no circumstances shall any of the intellectual property rights in the products transfer to you including, but not limited to, patents, industrial designs, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
7. PROVIDING THE PRODUCTS
7.1 Delivery costs. The costs of delivery, if any, will be as displayed to you on the Website and will be highlighted to you when we email you to accept your order.
7.2 When we will provide the products. During the order process we will provide you with a choice of delivery dates but we reserve the right to make delivery in instalments.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed for any reason, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will contact you to agree an alternative delivery date
7.5 If you do not re-arrange delivery. If you fail to take delivery on the specified day or, we are (despite our reasonable efforts) unable to contact you to arrange delivery we may charge you for storage costs and any further delivery costs. Ultimately, we may then decide to end the contract and condition 10.2 will apply.
7.6 When you become responsible for the product(s). A product will be your responsibility from the time we deliver the product to the address you gave us. If you are not at home and able to take delivery when the product is delivered you will not become responsible for the product until the time we successfully deliver the product to you.
7.7 When you own products. You own a product once we have received payment in full, once they have been manufactured and once we have delivered them to the address you gave us. If you are not at home when the product is delivered you will not own it until the time we successfully deliver the product to you.
7.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on the Website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and condition 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the product as requested by you or notified by us to you (see condition 6).
7.10 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or an associated service re-performed or to get some or all of your money back);
(b) If you want to end the contract because of something we have done or have told you we are going to do, see condition 8.2; and
(c) If you have just changed your mind about the product, you may be able to get a refund but this is subject to condition 8.3; and
(d) In all other cases (if we are not at fault and you are not exercising your right to change your mind), see condition 8.5.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 The right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. This right does not apply to the products, as they are bespoke goods.
8.4 When you don’t have the right to a refund. The right to end your contract set out above is subject to the following exclusions. Products which:
(a) are cut, made to measure or mixed to your requirements, or otherwise customised or made to your specifications; or
(b) become mixed inseparably with other items after delivery or collection (which may be the case where the products are installed), will not be exchanged or refunded unless they are faulty or incorrectly delivered.
8.5 Ending the contract where we are not at fault. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered, and paid for. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund as compensation for the net costs we will incur as a result of your ending the contract.
9. HOW TO END THE CONTRACT WITH US
9.1 You may cancel your order by notifying us in writing before your order is submitted to production. This aligns with the point at which you will be asked to approve your final design. Once your design has been signed off or your order has been scheduled for delivery, we regret that cancellations, alterations, or refunds are no longer possible due to the bespoke nature of our products. Should you choose to cancel your order before the production stage, a charge of 20% of the total order value will be applied. This charge covers administrative, design, and material preparation costs incurred up to that point.
9.2 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 0115 718 0322 or email us at info@online-bedrooms.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) By post. Simply write to us at Online Bedrooms ltd, Prospect Close, Lowmoor Road Industrial Estate, Kirkby-in-Ashfield NG17 7LF, including details of what you bought, when you ordered or received it and your name and address.
9.3 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including any delivery costs where applicable, by the method you used for payment. However, we may make deductions from the price.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
(c) you do not, within a reasonable time, allow us to deliver the products to you; or
(d) you do not, within a reasonable time, allow us access to your premises to supply the associated services.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in condition 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 How to tell us about problems. If you have any questions or complaints about the product, or you wish to notify us about a defect, please contact us. You can email our customer service team at info@online-bedrooms.co.uk.
12. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS
12.1 We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
12.2 Due to the nature of the materials used in the manufacture of the product we cannot guarantee a flawless finish and some imperfections on the surface of panels is possible. A rejectable defect would be classified as clearly visible, in natural light, from a 1 metre distance once installation is complete.
12.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must provide photographs of the reason for rejection. If they are deemed to be rightfully rejected then we will arrange for their collection or pay the costs of return. Collection will be made from the location of the delivery (ie. the kerbside). We will not collect from any location that involves stairs, lifts or any location that is not on the ground floor / same level as the delivery vehicle. Goods that are purchased on a supply-only basis are to be dismantled by the customer and brought to the collection location. If you have paid for a third-party installer (not via our fitting service) we are not liable for any costs for dismantling or re-building any goods. Please call customer services on 0115 718 0322 or email us at info@online-bedrooms.co.uk to arrange collection.
12.4 We only deliver within the mainland UK. Whilst we can deliver your furniture to a shipping company on the mainland for you to arrange onward freight, we can take no responsibility for the product's condition upon delivery to your home once the product has been signed for by the shipping company. Damage to packaging must be reported by you or the shipping company at the time of their taking responsibility for it. Any additional or remedial products will be delivered to the same port as the original delivery.
13. PRICE AND PAYMENT
13.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. The price may include delivery costs and includes packaging but it does not include insurance or installation. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see condition 13.3 for what happens if we discover an error in the price of the product you order.
13.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
13.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
13.4 When you must pay and how you must pay. We accept payment made with most major credit and debit cards or made through PayPal. You must pay for the products when you order them and we will charge you when you order.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14.1 Subject to clause 14.4, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 14.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. As we are a supply-only retailer, our liabilities are for losses relating directly to the product(s) purchased from us, but not consequential losses including but not limited to: monies paid for the services of third party installers and tradespeople, professional removal of packaging materials or vehicle and equipment hire for the sole purpose of installing the furniture.
14.2 Subject to clause 14.4, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:
14.2.1. loss of income or revenue;
14.2.2. loss of business;
14.2.3. loss of profits;
14.2.4. loss of anticipated savings;
14.2.5. loss of data; or
14.2.6. waste of management or office time.
However, this clause 14.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories 14.2.1 to 14.2.6 inclusive of this clause 14.2.
14.3 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purpose, and we have no liability to you where Products are used other than for domestic and private use.
14.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
14.5 When we are liable for damage to your property. If we are providing associated services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any preexisting faults or damage to your property that we discover while providing the associated services.
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
15.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
15.2 We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
15.3 We will only give your personal information to other third parties where the law either requires or allows us to do so.
16. OTHER IMPORTANT TERMS
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.