Warranty & Aftersales
Our furniture is manufactured to the highest quality standards, using only the best materials and components which gives us the ability to offer an industry leading 15 year warranty on our furniture.
What Products are Provided with the Warranty?
We like simplicity at Online Bedrooms, which is why ALL furniture that we manufacture carries our 15 year warranty.
In the unlikely event that your furniture fails through any material defects or workmanship issues arising from manufacture then we will gladly or replace parts OR the whole item free of charge at any time within the 15 year warranty period.
For all internal accessories which are supplied with your furniture but not manufactured by Online Bedrooms, such as Interior Lighting, Pull-Down Hanging Rails, Pull-Down Shoe Racks and Trouser Rails come with a 12 month warranty, commencing on date of delivery.
Where to Apply for Warranty Services?
If you have a Warranty claim then please contact us in writing by email to [email protected] using the subject line WARRANTY CLAIM, explaining the issue along with photographs of the problem.
In What Cases the Warranty is Not Provided?
If sufficient evidence of material defect or failure of the product due to poor workmanship from our manufacturing cannot be obtained then the warranty shall be invalid.
Determination of a defective product shall be at the sole discretion of Online-Bedrooms or its associated companies.
Our warranty is subject to fair wear and tear in all cases.
Under our Warranties, all of the legal liability of our store is limited to repair – by way of replacement parts being supplied - or if required, replacement of the whole item. We do not cover labour costs or other consequential loss of the repair or replacement.
Our Warranties are not applicable for any of our products which have been altered in any way from as it was delivered (except for assembly) and for any of our products that have not been used as intended.