Our 15 Year Guarantee
We're proud to build all of our furniture using the latest state-of-the-art machinery at our factory in Nottinghamshire, including wood cutting, panel edging and much more. We responsibly source only the best materials and components for the production of our fitted bedroom and other made to measure furniture from the UK where possible but in some cases, from Europe. Our furniture is also designed to be assembled in a unique manner which offers incredible strength, rigidity and durability. Because of our confidence in the quality of our product we offer up to an industry leading 15 year guarantee on our furniture.
What does the warranty cover?
Every piece of furniture and it's component parts that you buy from us comes with a warranty, which lasts up to 15 years.
In the unlikely event that your cabinetry fails through any material defects or workmanship issues arising from manufacture then we will gladly replace parts OR the whole item free of charge at any time within the 15 year warranty period, starting from the day the product was delivered to your property.
All internal accessories which are supplied with your furniture but not manufactured directly by Online Bedrooms, including but not limited to Interior Lighting, Pull-Out Mirrors, Pull-Down Hanging Rails, Pull-Down Shoe Racks and Trouser Rails come with a 12 month warranty, commencing on date of delivery.
Sliding Door Wardrobes
In the case of sliding door wardrobes, your cabinetry is covered for 15 years. There is a 10 year guarantee on all moving parts of your sliding door system (eg. runners). The warranty does not apply to the doors which can swell due to intake of excessive moisture or any other neglect or misuse on the part of the Buyer after sale.
Our MFC doors (modern doors) come with the same 15 year guarantee as our cabinetry. For all vinyl wrapped doors (our shaker/traditional doors) there is a 6 year guarantee. Doors should be cleaned only with a damp cloth, applying the minimum amount of moisture to the door as possible. In the unlikely event that the original colour has been discontinued, the nearest possible alternative will be offered.
Online Bedrooms' liability under this warranty shall not extend to costs or charges of unfixing, reaffixing, painting, polishing, staining, handling, cartage, storage or other additional charges or expenses. (This does not affect your statutory rights).
All Goods must be stored in a dry place. We cannot accept any responsibility if Goods are not so stored.
The warranty is with the original purchaser only, and does not transfer ownership if the furniture is transferred to another owner (eg. the sale of the property).
All guarantees provided by Online Bedrooms commence on the day of delivery, not the day the furniture is assembled.
How to make a claim
If you have a Warranty claim then please contact us in writing by email to [email protected] using the subject line WARRANTY CLAIM, explaining the issue along with detailed photographs of the problem.
In which cases is the Warranty not provided?
If sufficient evidence of material defect or failure of the product due to poor workmanship from our manufacturing cannot be obtained then the warranty shall be invalid.
Determination of a defective product shall be at the sole discretion of Online Bedrooms or its associated companies.
Our warranty is subject to fair wear and tear in all cases.
Under our Warranties, all of the legal liability of Online Bedrooms is limited to repair – by way of replacement parts being supplied - or if required, replacement of the whole item. The decision to replace either parts or the cabinet in its entirety is at our discretion. As we offer a supply-only product, we do not cover labour costs or other consequential loss of the repair or replacement.
Our Warranties are not applicable for any of our products which have been altered in any way from as it was delivered (except for assembly) and for any of our products that have not been used as intended.